Returns and Refunds Policy

At Bruce Super Convenience, we prioritize your health and safety by ensuring all food items meet the highest standards. Due to the perishable nature of our products, we offer returns or replacements only for items that arrive damaged, expired, or incorrect.

Return Process

• 1.
  Report the Issue

  Contact our support team within 24 hours of delivery with your order number and details regarding the specific item concerns.

• 2.
  Provide Documentation

  Email clear photographs of the damaged or incorrect food items, including the packaging and expiry date labels, to help us verify the claim.

• 3.
  Wait for Verification

  Our quality assurance team will review your request within 2 business days to determine if a refund or a replacement is the best solution.

• 4.
  Receive Refund or Replacement

  Once approved, we will either dispatch a fresh replacement immediately or issue a full refund to your original payment method.